Success Story
Circles
Empowering connections, enhancing well-being
127M
Answer views
Quora Internal Data
5.59%
Avg CTR - 3x industry standard
Quora Internal Data
About Circles
Circles is a pioneering mental health technology company that is reshaping emotional well-being with innovative online solutions. Situated in the burgeoning online mental health sector, their flagship product is a mobile app that provides round-the-clock access to audio-based support groups. These groups are guided by qualified professionals and focus on various mental health challenges, offering a safe, structured environment for users to connect and find support.
Solutions
Industry
Location
Their Goal
Attract new users in precise demographics
Circles aimed to attract highly engaged users who are actively facing life challenges and seeking solutions. The main targets were app installations and high-intent user registrations.
Quora allows us to connect with users at a critical point in their search for mental health solutions. By focusing on providing real value and expert advice within the platform, we've seen unparalleled engagement and retention rates.
Itai Ronel
Head of Growth
Circles
Their Solution
Tailored strategies for maximum impact
Circles employed a strategy of precise targeting on Quora, utilizing the platform's contextual and behavioral targeting capabilities to reach individuals actively researching specific mental health topics such as anxiety, depression, and relationship issues. This method ensured that their ads were seen by users most likely to benefit from their services, at the moment they were seeking help.
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Their Creative
Building trust through authenticity and expertise
Circles used Promoted Answers on Quora to engage potential users. They crafted responses that addressed common mental health concerns, positioning themselves as experts and building trust. These answers were not just promotional but provided real value, educating users and demonstrating Circles’s commitment to mental health.
Their Advice
Leveraging Quora for sustainable growth
Quora has endless potential for growth for any business. Understand how you can really provide value to Quora users in order to succeed. Leveraging Quora’s targeting capabilities allows us to reach users who are not just looking for information, but are ready to take action.
Their Results
Measuring the impact of focused efforts
Circles achieved remarkable results with their Quora campaign, demonstrating that Quora's targeting capabilities enabled Circles to attract high-quality, high-intent users who were not only interested in their services but also more likely to engage deeply with the app. Notably, the quality of customers who actively engaged with the app and demonstrated long-term usage from Quora was 30% higher, underscoring the platform's effectiveness in reaching more suitable and engaged users for Circles’s services. Specifically, these users showed a 50% higher conversion rate compared to those sourced from other platforms like Facebook and Google, indicating a greater likelihood of continued app usage over time. Furthermore, the campaign proved to be cost-efficient, with the overall Cost Per Acquisition (CPA) on Quora being approximately 15% lower than that on Google and Facebook.
With over 120 million views on our answers and a click-through rate thrice the industry standard, Quora's unique environment has been instrumental in our success.
Itai Ronel
Head of Growth
Circles
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